At Tisuma Jewellery, we take great care in ensuring that you receive your jewellery in perfect condition. If you are not completely satisfied with your purchase, please review our return policy below.

🔄 Return Eligibility

Returns are accepted only for eligible products purchased directly through our website.

The product must be unused, unworn, undamaged, and in its original condition.

The original packaging, tags, invoices, certificates, and other accessories must be retained and returned along with the product.

📅 Return Period

Return requests must be raised within 7 days of receiving the order.

Requests received after the applicable return period may not be accepted.

📦 Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs or videos of the product and packaging to help us verify the issue.

After verification, we may offer a replacement, exchange, or refund depending on the nature of the issue.

🚫 Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Customized or personalized jewellery

• Products that have been worn, altered, resized, or damaged after delivery

• Products without original packaging, tags, certificates, or invoice

• Products returned after the applicable return period

📝 How to Request a Return

To request a return, please contact our customer support through the contact details available on our website.

Please provide your order number, registered mobile number or email address, reason for return, and photographs of the product where applicable.

Our team will review your request and provide further instructions if the return is approved.

🚚 Return Shipping

If the return is due to a manufacturing defect, damaged product, or incorrect item delivered by us, return shipping may be arranged or reimbursed by Tisuma Jewellery, subject to verification.

For other eligible returns, return shipping charges may be borne by the customer.

💰 Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another suitable method as applicable.

Refund processing and bank settlement times may vary depending on the payment provider and financial institution.

🔁 Exchanges

Exchanges may be offered for eligible products, subject to product availability and inspection.

An exchange request must meet the same eligibility requirements as a return.

❌ Order Cancellation

Cancellation requests must be made before the order is shipped.

Once an order has been shipped, cancellation may not be possible and the applicable return process will apply.

🔍 Product Inspection

All returned products are subject to inspection before a refund or exchange is approved.

Returns may be rejected if the product shows signs of use, damage, alteration, or does not meet the conditions specified in this policy.

📞 Contact Us

If you have any questions regarding our Return Policy, please contact Tisuma Jewellery through the contact details available on our website.

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective once the updated policy is published on our website.